TOCMI HELP CENTER – FOR FANS

TOCMI allows fans to directly support their favorite creators through subscriptions, purchases, and tips. Below is a comprehensive guide on subscribing, payments, interactions, and security to help you get started.

How to Subscribe and Support Creators on TOCMI

How Do I Register and Start Using TOCMI?

1. Go to the TOCMI website and click "Log In or Register".
2. Enter your email address:
   • If your email is new, complete the registration process (enter your name, set a password, select your date of birth, and confirm that you are at least 18 years old).
   • If your email is already registered, simply enter your password to log in.
3. Set up your profile, and you are ready to browse and subscribe to creators.

How Do I Subscribe to a Creator?

1. Visit the creator’s profile page to view their subscription options and membership benefits.
2. Select a subscription plan (monthly subscription or one-time purchase).
3. Add a payment method and confirm the subscription to unlock the creator’s exclusive content.

What Do I Get After Subscribing?

• Access to exclusive content (photos, videos, articles, audio, etc.).
• Ability to message creators directly (some creators may offer VIP interactions).
• Participation in exclusive activities (polls, live streams, Q&A sessions, etc.).

Payments & Billing

What Payment Methods Are Supported?

TOCMI currently accepts the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• Cryptocurrency (USDT, BTC, ETH)
• Electronic Payment Methods (varies by region)

How Are Subscription Fees Charged?

• Monthly Subscriptions: Charged at the time of subscription and will automatically renew at the start of each billing cycle.
• Pay-Per-View (PPV) Content: A one-time payment that grants access to specific content.
• Merchandise Purchases: A one-time payment where the creator is responsible for shipping.

How Do I Cancel a Subscription?

1. Go to "Account Settings" → "My Subscriptions".
2. Find the subscription you want to cancel and click "Cancel Subscription".
3. Your subscription will remain active until the end of the current billing cycle but will not renew.

Note: Subscription fees are non-refundable, and you will retain access to content until the current subscription period expires.

Fan Interaction & Experience

How Can I Tip a Creator?

If you want to directly support a creator, you can:

• Send a tip outside of a subscription.
• Tip within a paid message to unlock special content.
• Purchase the creator’s physical merchandise to receive exclusive items.

How Can I Send a Private Message to a Creator?

• Visit the creator’s profile and click "Message".
• Some creators may require a subscription or a paid unlock to access private messaging.

Does TOCMI Support Creator Live Streams?

TOCMI is working on a live streaming feature that will allow fans to:

• Subscribe to live sessions for exclusive interactions.
• Send tips and ask questions in real-time to engage with creators.

Account Security & Privacy

How Is My Payment Information Protected?

• TOCMI uses bank-level encryption to protect all payment transactions.
• Payment details are not stored on the platform and are processed through regulated payment providers.
• Avoid entering payment information on non-official TOCMI platforms to prevent fraud.

How Can I Protect My Privacy?

• TOCMI allows anonymous subscriptions, so your real name does not have to be displayed.
• In "Account Settings", you can control privacy options, including whether your subscription history is visible.
• TOCMI does not share user information and complies with GDPR, CCPA, and other global privacy regulations.

How Do I Report Inappropriate Content or Users?

If you encounter violations or harassment, you can:

1. Click the "Report" button under the offending content and select a violation type.
2. Submit a report through the Support Center with detailed information.
3. TOCMI will review your report within 24-48 hours and take appropriate action.

TOCMI strictly prohibits content involving minors, violence, non-consensual acts, voyeurism, and other illegal material. Accounts violating these policies will be permanently banned.

Refund Policy

Does TOCMI Offer Refunds?

According to TOCMI’s User Agreement, refunds are generally not provided for the following:

• Paid subscriptions (even if content was not accessed after payment).
• Purchased PPV content (unless the content was not delivered or accessible).
• Tips and donations (tips are voluntary and non-refundable).
• Completed merchandise orders (unless the creator fails to fulfill the order).

If you experience technical issues, duplicate charges, or inaccessible content, please contact Customer Support for refund review.

Additional Support

How Can I Discover Creators That Match My Interests?

• Use the Explore Page to browse creators by category, recommendations, and trending tags.
• Use the Search function to find specific creators or content.
• Follow different creators to preview their free content before subscribing.

How Can I Contact TOCMI Support?

If you have issues related to payments, content access, or account management, contact:

Email: [email protected]